Glenn Hodge of NexusIQ and I have had quite a few discussions lately on how culture impacts the success of transformational efforts, continuous improvement, or really just operations as a whole. He referred to culture as the bedrock upon which any other effort lies. I really like this analogy, as I have seen quite a few initiatives fail simply because the culture simply would not support them, causing them to essentially "sink in the muck." Quality culture has been probably

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I became a manager during a time of very significant change. The entire reason the role I was hired into existed was due to a combination of an increase in scope as well as an increase in customer expectations, and as such we had been resourced to significantly increase our staffing. My department was created as one department split into two, and my first order of business was to double my staffing. In addition to increasing expectations and increasing scope, our entire pr