Learn more about Big W Engineering's values from our appearance on The 96% Perfect Podcast

I became a manager during a time of very significant change. The entire reason the role I was hired into existed was due to a combination of an increase in scope as well as an increase in customer expectations, and as such we had been resourced to significantly increase our staffing. My department was created as one department split into two, and my first order of business was to double my staffing. In addition to increasing expectations and increasing scope, our entire pr